Then, select PlayStation VR system software. To do so, go to Settings and select Devices. Update the PSVR system software before you try any other steps, which can be done in a similar manner to the PlayStation Camera.If your headset is plugged in correctly and won’t turn on, the problem could stem from either the PSVR system software or a piece of hardware. Ensure these are correctly connected before you start troubleshooting your headset. There are several cables that must be plugged into your headset, processor box, and PlayStation 4 console in order for the system to work properly - including a USB cable, two HDMI cables, a power cable, and a cable running directly to the headset. Perhaps one of the issues you’re running into has to do with turning the headset on or off. Thankfully, you can easily set up a repair using Sony’s Online Service Tool. If none of these steps solve your problem, then your tracking issues are likely caused by a hardware problem.Make sure that all controllers - including any PlayStation Move controllers - are tied to the same user account as your headset and controllers. A variety of Bluetooth devices can interfere with your headset’s signal.The problem could be caused by a dirty lens. If the aforementioned steps don’t work, wipe both PlayStation Camera lenses with a cloth.If possible, position yourself about six feet away from the camera, with your headset clearly displayed in the picture. If your lights don’t appear to be the problem, make sure you’re within the designated play area and that the PlayStation Camera can see you clearly.To do this, go to Settings, select Devices, and choose PlayStation Camera. After you’ve adjusted any nearby light sources, you’ll need to adjust the PlayStation Camera.

Sony has noted that the tracking issue can stem from light reflecting off a window or mirror, so if possible, cover these up.

Make sure that no other light source is interfering with the PlayStation VR headset or camera.

Tracking issues can happen for a variety of reasons, however, so don’t lose hope if the first few solutions don’t work for you. The problem could be related to lighting, as the PlayStation Camera is primarily tracking your headset via a number of blue lights on its surface.

If your PlayStation VR headset isn’t tracking your movement properly, you might see an “outside of area” message appear or notice that your in-game avatar is moving without your direct input.

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